What is the child ticketing policy?
Child tickets are available for children aged 4–15. Children aged 3 and under travel free. All children must be accompanied by an adult.
On which days does the tour operate?
Our London Big Bus Tours operate every day of the year.
How do I activate my ticket?
Activate your ticket on the Big Bus Tours app on the day of travel. Show the activated ticket to the driver to board. If you can’t activate via the app, show your printed ticket or QR code to staff to receive a paper ticket.
Accessibility
All buses are wheelchair accessible, with space for one wheelchair per bus. Maximum ramp weight: 300 kg. Mobility scooters can’t be carried. For larger wheelchairs or special requirements, email info@bigbustours.com with details before travel.
What is a Family Ticket?
A Family Ticket includes 2 adults (16+) and 2 children (ages 4–15).
Day Tour Departure Times
First tour departs at 8:30 AM from Stop 1 (Green Park Underground), with buses every 20-30 minutes until 6:00 PM. Departure times may vary seasonally — check your voucher for details.
Refunds
For direct bookings, request a refund via the Big Bus Tours App or at bigbustours.com/contactLON. If booked through a third party, please contact your original agent.
What languages is the commentary available in?
Commentary is available in English, French, German, Spanish, Italian, Mandarin Chinese, and Brazilian Portuguese